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Member Experience Associate

Company Overview

FilterEasy is proud to have created a fun and fast-paced work environment driven by an all-star team. We'll admit that air filters might not seem like the "coolest" product to sell, but don't be fooled! Our energized and driven team will quickly make you think otherwise. 

As a company that is growing quickly, each and every role is necessary. We're looking for team members that are ready to make an impact in our company. Bring your ideas and creativity, because we want to hear it!

Job Summary

Excellent candidates should be comfortable articulating FilterEasy’s value prop to current and prospective members. Daily responsibilities will include returning e-mails from members, monitoring and responding to live chats, managing member accounts, answering incoming calls from members, making outbound calls to members.

Responsibilities and Duties

  • Highlight the responsibilities. Make sure your list of responsibilities is brief but comprehensive. Also emphasize the duties that may be unique to your organization.
  • Outline the day-to-day activities of the position. This will help candidates understand the work environment and activities that they will be exposed to on a daily basis. This level of detail will help the candidate determine if the role and company are the right fit, helping you attract the best candidates for your position.
  • Specify how this position fits into your organization. Indicate to whom the role reports and the function of this position within your organization. This helps candidates see the bigger picture and understand how they can impact the business.

Qualifications and Skills

 

  • Excellent written and verbal communication skills (in English) 
  • 2+ years of customer support experience 
  • 2+ years of sales experience 
  • Ability to type 50 WPM
  • "Startup mentality" 
  • Rapid, eager learner 
  • Comfortable with adapting to continuous growth 
  • Joyful and vibrant

 

Benefits and Perks

 

  • Competitive salary
  • Unlimited vacation time
  • Startup environment/Team atmosphere
  • Relaxed dress code
  • O2 Fitness membership
  • Downtown Raleigh office location
  • Free downtown Raleigh parking spot
  • Free FilterEasy subscription
  • Cool swag & t-shirts
  • Mac Laptops
  • Standing desks
  • Health Insurance
  • Vision and Dental Insurance
  • 401K plan

 

Recruiters and/or staffing agencies - We respect your hustle, but we do our best to keep our money in-house. Please don't contact us.

 

FilterEasy  is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

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